Terms and conditions

Terms and conditions

Last updated 20/01/2020

Identification of the seller

Biodom is a registered trademark of the company Ecovolve. Ecovolve is a SAS with a capital of 5000 euros, editor of the biodom.bio site (hereinafter the “Site”), registered with the RCS of Aubenas under the number SIREN 753 572 619, having its registered office at the address 630 Route du Moulin, F-07170 Lavilledieu, France.

Application of the terms and conditions

Any order for a product on the Site requires prior consultation of these terms and conditions (hereinafter the “T&C”). Ecovolve reserves the right to adapt or modify these T&C. The version of the T&C applicable to any transaction being that appearing online on the Site at the time of the order.

Validity of offers

Our offers are aimed at consumers with a physical delivery address in France or neighbouring Europe. The articles visible on the site are available while stocks last. The period of validity of the offers and the price is guaranteed within 8 days. In case an article that has been paid for becomes unavailable, Ecovolve will reimburse the Customer within 15 days. Ecovolve undertakes to notify by email the Customer who has ordered an unavailable item.

Display of the offers

The products offered for sale are those described on the Site. Ecovolve takes great care in the presentation and description of its products to best inform the Customer. It is however possible that non-substantial errors may appear on the Site, which the customer recognizes and accepts. In any case, in the event of non-compliance of the product delivered in relation to its description on the Site, the Customer may either exercise their right of withdrawal or implement the compliance guarantee from the Ecovolve Company, which will proceed, where applicable, either by exchange or by reimbursement of the price (in whole or in part) possibly invoiced.

Legal and contractual guarantees

Legal guarantees

In accordance with the legal provisions in force relating to the conformity of the good with the contract concerning hidden defects, we will reimburse, repair or exchange any product apparently defective, damaged or not corresponding to your order. We will also reimburse you the full cost of return on simple presentation of supporting documents.

Contractual guarantee

Products purchased on the Site may provide a contractual guarantee. Different contractual guarantees might be offered on the product page. In the event of a problem, you can contact us to find out the steps to follow. You must keep your purchase invoice in order to benefit from your contractual guarantee.

Responsibility

We do our best to satisfy you. We are responsible for the proper execution of these Terms. However, our responsibility cannot be engaged due to a fortuitous event, a case of force majeure, the unpredictable and insurmountable fact of a third party to the contract or the fact of the product’s non-compliance with foreign legislation in the event of delivery in a country other than France.

Delivery times, costs and terms

Delivery terms

We will deliver the products to the address indicated in the order form.

Delivery time

Delivery takes place within a maximum of 8 working days from receipt of the order. The expected delivery date is indicated in the confirmation message of your order. The products ordered are generally dispatched within 24 / 48h and delivery is usually carried out within 48 / 72h. In case of delay in delivery, we will notify you by email as soon as possible and we will suggest a new date.

Shipping cost

Delivery costs are offered in mainland France for any order of an amount greater than or equal to 30€ including tax. In the event that the amount of the order is less than 30€ including tax, the delivery costs for mainland France are 5€ including tax.

Delivery tracking

We send you a tracking number with your order confirmation in order to track your delivery. You can contact us with any questions regarding your delivery.

Price

Prices of our products are indicated in euros all taxes included (French VAT and other applicable taxes). They include in particular the costs of processing your order. Shipping costs are not included in the price of the products but appear on the summary of your order. If you request delivery outside the European Union, your order may be subject to taxes and customs duties when it arrives at its destination. The payment of these duties and taxes is your responsibility and we invite you to check with the competent authorities in your country. You should also check the possibilities of importing or using the products you order from us in the country of destination. Any change in the rate of VAT could be immediately reflected in our prices. However, prices cannot be changed once the order has been placed by the customer.

Payment

Bank card

Payment is made on the secure bank servers of our partner Crédit Agricole Rhône-Alpes. This implies that no banking information concerning your card passes through our site. Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank. The collection is made at the time of the order. The online transmission of your card number and the final validation of your order constitute proof of the entire order and of the payment due for payment of this order. Ecovolve reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute is being administered.

Bank transfer

Payment by bank transfer is made by transferring the full amount due for the current order from the bank account of your choice to the Ecovolve bank account which is clearly indicated when you choose this method of payment. The validation of the order can only be made upon receipt of the full amount due.

Bank check

Payment by bank check is made by sending a bank check for an amount equal to the amount due for the current order. The check must be made payable to Ecovolve and sent to the address of the company. The validation of the order can only be made upon receipt of the check for the full amount due.

Security

Payments via our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you from possible intrusion, we do not store credit card numbers on our computer servers. Credit card numbers are processed by Crédit Agricole Rhône-Alpes, which returns an authorization number to us. The Customer having already made a purchase on the Site can choose a password allowing him, during subsequent orders, not to have to fill out again the forms prior to placing the order. The Customer already registered is recognized on the Site as being an Ecovolve customer. The password chosen by the Client is strictly confidential and personal. Under no circumstances should it be disclosed or communicated to anyone. In the event that the Customer should lose or forget their password, it is their responsibility to notify Ecovolve very quickly, which will issue them a new password within 48 hours, which will automatically replace the old one. In order to facilitate the identification of the Customer by the simultaneous supply of the e-mail address and the password, the Customer expressly authorizes Ecovolve to place on the customer’s hard drive a piece of information called “cookie” whose sole purpose is to facilitate said identification.

Satisfied or reimbursed: procedures for exercising the right of withdrawal

In accordance with legal provisions, within 14 days of receiving your product, you can exercise your right of withdrawal. You do not have to justify reasons or pay a penalty. With the exception of return costs, which remain your responsibility, we will reimburse you for all sums paid no later than 14 days after your withdrawal. On our proposal, you can also opt for another reimbursement method. To exercise this right of withdrawal, you must return the new products, in their original packaging, unworn, unwashed and unused. In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer’s specific specifications.

Duration of the contract and validity of the price

The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products for sale on the Site. The products remain the entire property of the company Ecovolve until the price is fully collected by Ecovolve. Our price offers are only valid within the double limit of the period of validity of the offer concerned and available stocks. Our offers of goods and prices are valid if they appear online on the site on the day of the order.

Applicable legislation / Competent jurisdiction

These conditions are subject to French law. In the event of a dispute on the merits or the form, the French courts will have sole jurisdiction.

Contact us / after-sales service

If you wish to contact us, our customer service is at your disposal by email or telephone at the contact details that you will find on the contact page.

Intellectual property

All elements of the Site are protected by copyright, trademarks or patents. They are the exclusive property of Ecovolve.

Personal information

We collect your personal information for the management of your orders and the monitoring of our commercial relations. They can be retransmitted to our partners exclusively for the execution of your orders, in accordance with these general conditions. To this end, the Site is declared to the CNIL under the number: 1720982. In accordance with the data-processing law and freedoms of January 6, 1978, you have a right of access, deletion, rectification and opposition to personal data about you. You just need to write to us online or by mail, indicating your name, surname, email address, address and, if possible, your customer reference.